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Medifast

Medifast

www.medifast1.com
What is your customer experience with Medifast?

Medifast Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Medifast has 2.1 star rating based on 22 customer reviews. Consumers are mostly dissatisfied.

  • 100% of users would likely recommend Medifast to a friend or colleague.

  • Rating Distribution
  • Pros: Coaches were great, Worked great for me, Counselors.
    Cons: Ads, Customer service and change in product, Hair fell out.

View full overview ›

Top Medifast Reviews

Critical Review

"I returned the second month of food and you have not refunded the money"

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My name is Robert Fulmer and you have not refunded the 380 dollars that you put on my credit card Robert Fulmer 19701 Grayheaven Manor RD Olney, MD 20832...

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Anonymous
map-marker Easton, Pennsylvania

Very sick

I lost weight 3 weeks in but was developing frequent migraines(I am a migraine sufferer). Researched the fuelings because I cannot have chocolate or msg.

With the start of week 3 my body was very sick, vomiting, dizzy, elevated heart rate. I gave it a couple more day, not good. My body is rejecting this big time. I have not reinstated my shipment, Im done.

These toxins need to leave my body. It was very scary.

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User's recommendation: Stay away from it

Robert F Pjk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I returned the second month of food and you have not refunded the money

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My name is

Robert Fulmer and you have not refunded the 380 dollars that you put on my credit card

Robert Fulmer

19701 Grayheaven Manor RD

Olney, MD 20832

240-328-****

View full review
Loss:
$380
Pros:
  • It works
Cons:
  • Its expensive and tastes bad

Preferred solution: Full refund

sherry r Xeo

Terrible service great program

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I placed a one time order over the phone. I made the representative make sure it was not on auto ship.

He assured me I was not. One month later I receive an email that a shipment for $172.07 was sent and taken out of my account!!! I called Medifast and got the order stopped and still have not received my money back . I am highly irritated that an order was placed without my permission and that you took money out of my account without my permission.

This has caused an issue with my bank. I STILL have not gotten my money back and will be contacting an attorney if this is not resolved by 11/15,

View full review
Loss:
$173
Reason of review:
order placed without my permission and money out of my account without my permission

Preferred solution: Full refund

vicki g Xdx

My full head of hair is gone...thanks Medifast

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I’ve been on Medifast 3 times in 5 years. Yes I lost weight but at about the 7 month my hair fell out, each time I was on it.

Never had this problem in my life, I’m 64 & always have had full beautiful hair. My coach said “no other complaints” have come from her clients. I think they’re trained to say that because my hair dresser told me that my coach knew good & well about the others who reported hair loss. I didn’t learn any new ways to eat as it’s like any other diet.

Plus when you can eat snacks like S’more bars & bbq chips 5 times a day that’s not helping my sugar addiction. I’ve wasted too much $ & I’d love to be reimbursed for their false advertising that says their foods have more vitamins etc.

than we could possibly eat in regular food in a day, which leads me to believe we should all be the healthiest people on the planet. Apparently their scientific results are incorrect.

View full review
Loss:
$900000
Cons:
  • Hair fell out
Reason of review:
This food made my hair fall out.

Preferred solution: Let the company propose a solution

2 comments
Guest

This crap really messes up your mental health! I’ve seen it first hand

Guest

Remember their coaches are NOT trained in any aspect. And they get paid for keeping you onboard.

Better to go to a nutritionist learn how to eat correctly. And prepare the meals your way. Would you call a dentist to get electrical Work done in your house?

NO. Don’t call a coach who knows as much as you when it comes to nutrition

View more comments (1)
Yvonne Rhk

OPTAvia

I started program at the end of January. I remained strict and followed it for 10 weeks and lost 15 lbs.

I would have liked to lose more but frankly I got sick of it. My hair started to fall out 2 weeks later. I DO NOT have a problem with hair kids but NOW I do! My hair won’t stop falling out.

I still have fuelings left and I’m taking all of it with me when I go to the Nutritionist. I want them to analyze the ingredients. I’m very very upset. If I find there is a connection with my hair loss to these food supplements I will be posting again and will find a lawyer .

Very angry customer.

Lose weight and lose your hair. I’d rather be fat with a full head of hair Thank you very much!!

View full review
Loss:
$25
Reason of review:
Severe hair loss

Preferred solution: Let the company propose a solution

1 comment
Mar Fbd

Did your hair grow back? 10 yrs, mine never did.

Kate T Dny

The WORST!

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I have been trying to cancel for months! I have been put on hold up to 60 minutes!

They continue to charge me 40.00 a month for 1 tiny box of shake mix.

Ridiculous! DO NOT USE THIS COMPANY!

View full review
Loss:
$200
Cons:
  • No one ever answers the phones
Reason of review:
Poor customer service

Preferred solution: Full refund

elizabeth c Ptf

Order shipped incomplete but can't reach Medifast

I have been put on hold for days but they never pick up. I am giving them 24 hours more and then I am reporting to better business bureau.

I am also calling credit card and claiming fraud on their part. I will instruct DO NOT PAY!!

View full review
Reason of review:
Problem with delivery
Diane Y Slz
map-marker Savage, Minnesota

Medifast commercial

From a size 12 t a size 4. Really?

The average size of a woman today is a size 14. A size 4 is unrealistic for most women and your suggesting that is ridiculous.

View full review
Cons:
  • Ads
Reason of review:
unrealistic advertisment

Preferred solution: realistic advertising

Anonymous

The worst company to work for

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Geodis medifast , building#7 ,this company likes to intimidate their employees to the point off them getting sick, they cannot take bathroom brakes , lunch with dignity because their always being treated like modern slaves , when any employee tries to complain about the working situations , their imediatly repremended and fired ,this company lives and tries to keep afloat thanks to the humiliations that their employees have to endure day by day.

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Reason of review:
Work Experience or Job Application
Gene Fjn

Horrible

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There food items tasted horrible, we tried a lot of the items trying to find ones we would like, non returnable of course! We canceled our orders and they still sent an order and charged the credit card.

The box even arrived damaged, it was stamped by the post office "arrived in damaged condition", the post office even returned it free. Optavia still charged a $22 return postage fee! What shysters!

Stay away from these people, run fast, save yourselves. There food items are all $21 a box and contain 7 items.

That's $3 a piece for anything and everything, you can get the same at WalMart for pennies each for goodness sakes!

Great sales pitch, poor customer service, horrible food!!!! I spent over $1000, learn from my mistake people!

View full review
Loss:
$500
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous

Treat employees like slaves

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My wife works at medifast and the way they treat their employees is brutal.they have a system of points where if you feel sick in workplace or have a doctors apointment or even a school meeting for your kids u can go but they will take 1 or 2 points of your points and they give you like 6 points during the whole year when u get to 0 u get fired.they have to take you out in ambulamce so the dont take points away and even.i heard of people quiting the very first day.the staff if very rude,theres no teamwork,and supervisors have preference with some employees.it creates stress in employees who depend of their salary to pay rent and feel obligated to submit to this slavery like my wife.if anyone who can actualjy do somthing read this pls do somtthing theres more going on there someone pls look into this company with so called family values .

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Resolved
Aldahir Hpk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Can't get rid of the after taste

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The food was horrible no taste and was not filling at all because i couldn't eat it. Some of the procedures on how to make were weird. It taste like cardboard..

View full review
Reason of review:
Bad quality
Anonymous

Very poor customer service

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No follow up on locked account; despite phone call and emails to customer service. Customer service phone rep unable to reset acct after three attempts; stated she would "put in a ticket" and someone would follow up w me -- no followup as of four days after initial phone call.

Submitted emails to Medifast and Optivia - no followup. After 3 yrs. of ordering from this company the experience is now horrible. The nutrition bars are now quite a bit smaller than in the past.

No notice to customer about this change in product. xxxxxxxxxxxxxxxxx xxxxx xxxxx xxxxxx xxxxxxx xxxxxxx xxxx xxx xxx xxx xxx xxx xxx xxx .

View full review
Loss:
$1
Cons:
  • Customer service and change in product
Reason of review:
Poor customer service

Preferred solution: NOTIFY THE WORLD THAT THIS COMPANY PROVIDES AN POOR EXPERIENCE AND POOR CUSTOMER SERVICE.

Anonymous

Won’t answer calls or emails

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I have been trying to cancel my membership with medifast but it’s not working and no one answers the phone and no one returns emails. they billed me again and then shipped the product which I shipped back with my own money… I’ve been waiting two weeks and still no refund.

View full review
Reason of review:
Problems with payment
Anonymous

Lost my return

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Contacted twice just run around

View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Phoenix, Arizona

Medifast worked for me!

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I started the program a little over 6 months ago. I was sort of skeptical at first and even thought the nutritionists at my location were only going to try sell me their products, but nothing could've been further from the truth.

Never once did they try and push more product on me than I needed (4 boxes of meal replacements each week), and they've been nothing but positive and supportive throughout the program so far. Not only do they help with my weekly meal planning but also are caring and sympathetic ears to listen to EVERYTHING going on in my life that I feel like sharing with them. I'm sorry if this program hasn't worked for others, but so far, I have lost 100 lbs.

in just 6 months, and I'm only halfway to my target weight. So

View full review
Pros:
  • Worked great for me
  • Coaches were great
  • Lost 100 lbs in 6 months
Reason of review:
Good customer service

About

Summary

Medifast is a company that provides a wide range of weight loss products. Medifast is a clinically proven product that was developed by a physician. More than 20,000 doctors have recommended it since 1980. Medifast meals are low-fat and rich for fiber that allows losing up to 2 to 5 lbs a week. What is important about Medifast is that it doesn't make you feel hungry. The low-glycemic formula of this product makes it great for anyone, even those who have type 2 diabetes. Medifast offers weight loss products for both men and women. Thousands of people have already made sure Medifast helps losing weight.

Medifast reviews and complaints

Medifast is ranked 36 out of 427 in Weight Loss, Diets and Training category

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